Shipping policy

Thank you for choosing Vision Frames. Here is how we handle your order, from the printer to your doorstep.

1. Delivery Area & Shipping Rates

We ship to the United States and to many countries worldwide. If your country is not offered at checkout, we cannot deliver there yet. Shipping options and prices for your address are always shown at checkout before you pay:

Contiguous United States: free shipping.
Alaska, Hawaii, U.S. territories and APO/FPO/DPO military addresses: a shipping fee applies, calculated by destination and order value.
International: a shipping fee applies, calculated by destination and order value.

2. Timelines: Printing + Shipping

Because we print every piece to order, your delivery time consists of two steps:

Production (Printing): It takes 2 to 3 business days to print and quality-check your art.
Shipping (Transit): Once printed and picked up by the carrier, delivery usually takes 2 to 3 business days within the United States, 3 to 5 business days to Canada and 5 to 8 business days to most other countries.

These are estimates, not guarantees. Delays can occur with carriers, customs or during peak seasons.

3. Shipping Addresses

Please provide a valid, complete physical address at checkout.

PO Boxes: Some carriers cannot deliver to PO Boxes. Where possible, please use a street address.
Address Errors: If an invalid address causes a delay or a return, the customer will be responsible for any additional shipping fees to resend the order.

4. Duties, Import Taxes & Customs

International orders may be subject to import duties, taxes and customs fees charged by the destination country. Unless duties and taxes are collected at checkout, you (the customer) are responsible for paying them and for meeting any customs requirements. We do not control these charges and cannot predict their amount; please check with your local customs office if you are unsure.

5. Tracking Your Art

The moment your order is printed and shipped, you will receive a tracking number via email. You can follow its journey directly through the link provided.

6. Lost or Delayed Packages

If your tracking hasn't updated in over 5 business days, please let us know. If a package is officially confirmed as lost by the carrier, we will send a free replacement immediately.